Professor Malcolm K Sparrow, appointed by President Barack Obama to the Recovery Independent Advisory Panel,  will be delivering a seminar to UK regulators during a short visit in December. The Professor of the Practice of Public Management at Harvard's John F. Kennedy School of Government is a renowned thinker on enforcement practice and the 'regulatory craft'.'A problem solving approach to regulation' , delivered in association with the Trading Standards Institute, is a unique opportunity to hear first hand from this...
21 Nov 2012
Five rogue traders who preyed on elderly and vulnerable people in and around Cambridgeshire have been sentenced to more than 17 years in prison. At Cambridge Crown Court (November 12) Joseph Henry Lee, the ringleader of the gang, was sentenced to seven years after pleading guilty to conspiracy to defraud and money laundering offences.Accomplices James William Forrest, Joseph Bellman Jonathan Lee, Andrew Hodson and Owen Sexton, received sentences of between seven months and five and a half years after admitting...
13 Nov 2012
UK holiday-makers fall victim to fresh schemes since introduction of new Timeshare DirectiveStudy of complaint figures conducted to mark National Consumer Week 2012 UK consumers are falling victim to 'questionable tactics' by traders attempting to get around the new Timeshare Directive (2008/122/EC) introduced across the EU in 2011 to enhance consumer protection surrounding timeshares and holiday products.Complaints to the UK European Consumer Centre (UK ECC) which fit into the 'other-related propositions' category of timeshare and holiday clubs have increased by...
13 Nov 2012
TSI response (PDF 46.8KB). TSI believes that moving from the current criminal sanctions regime to a new civil sanctions regime with Compliance Notices will be beneficial to enforcement officers. It also believes that a 'live' Commercial Designation list on a webpage and one Statutory Instrument rather than two will be beneficial. 
12 Nov 2012
TSI response (PDF 118KB). TSI believes that the use of a secure online service will reduce fraud and related crime, provided necessary safeguards are put into place. TSI does, however, wish to know what provisions would be put in place for the 25% of the population without internet access.
12 Nov 2012
The Trading Standards Institute’s (TSI) annual National Consumer Week, sponsored by the UK European Consumer Centre, is being launched Monday (12 November) by BBC TV presenter Gloria Hunniford and Consumer Minister Jo Swinson.  The loud and clear message from TSI to householders is: cold calling – don’t buy it!TSI’s strongest message yet against cold calling doorstep traders* comes as thousands of consumers’ lives continue to be blighted by doorstep crime every year.  Trading standards officers up and down the country...
12 Nov 2012
The Trading Standards Institute (TSI) is pleased to announce the appointment of Leon Livermore to the post of chief executive.  Harold Gay, chairman of TSI board said: "I am delighted Leon Livermore has agreed to become the new CEO of the Trading Standards Institute when Ron Gainsford, the current CEO, retires in March next year. "He takes on the challenge of delivering the expectations of TSI members, consumers, business, local authorities and central government in what will be a period...
9 Nov 2012
The latest edition of the Trading Standards Institute's monthly magazine TS Today is out.In the run up to our 'cold calling - don't buy it' launch, read the account of two trading standards officers on the use 'super signs' and 'no cold calling zones'.To obtain a copy or subscribe to TS Today please contact David Prin on
7 Nov 2012
TSI response (PDF 189KB). TSI is reasonably content with the proposals to implement the Consumer Rights Directive, but points out that good regulation is not effective regulation without adequate enforcement - TSI members in enforcement are increasingly having to deal with new and novel ways of criminals defrauding consumers, especially older consumers, of their savings.
1 Nov 2012
Many consumers still experience problems when shopping online; this is shown in a new report released 24 October 2012 by The European Consumer Centre Network (ECC-Net). For the last two years, more than half of the cases received by the entire ECC-Net across 29 countries, 31,000 complaints, concerned online purchases.Most problems concern reported non-delivery, defective products and non-conformity with order. Germany, France, United Kingdom, Luxembourg and the Netherlands are the countries receiving the most cases, not surprising as these countries...
25 Oct 2012