News

TSI response (PDF 118KB). TSI believes that the use of a secure online service will reduce fraud and related crime, provided necessary safeguards are put into place. TSI does, however, wish to know what provisions would be put in place for the 25% of the population without internet access.
12 Nov 2012
The Trading Standards Institute’s (TSI) annual National Consumer Week, sponsored by the UK European Consumer Centre, is being launched Monday (12 November) by BBC TV presenter Gloria Hunniford and Consumer Minister Jo Swinson.  The loud and clear message from TSI to householders is: cold calling – don’t buy it!TSI’s strongest message yet against cold calling doorstep traders* comes as thousands of consumers’ lives continue to be blighted by doorstep crime every year.  Trading standards officers up and down the country...
12 Nov 2012
The Trading Standards Institute (TSI) is pleased to announce the appointment of Leon Livermore to the post of chief executive.  Harold Gay, chairman of TSI board said: "I am delighted Leon Livermore has agreed to become the new CEO of the Trading Standards Institute when Ron Gainsford, the current CEO, retires in March next year. "He takes on the challenge of delivering the expectations of TSI members, consumers, business, local authorities and central government in what will be a period...
9 Nov 2012
The latest edition of the Trading Standards Institute's monthly magazine TS Today is out.In the run up to our 'cold calling - don't buy it' launch, read the account of two trading standards officers on the use 'super signs' and 'no cold calling zones'.To obtain a copy or subscribe to TS Today please contact David Prin on davidp@tsi.org.uk
7 Nov 2012
TSI response (PDF 189KB). TSI is reasonably content with the proposals to implement the Consumer Rights Directive, but points out that good regulation is not effective regulation without adequate enforcement - TSI members in enforcement are increasingly having to deal with new and novel ways of criminals defrauding consumers, especially older consumers, of their savings.
1 Nov 2012
Many consumers still experience problems when shopping online; this is shown in a new report released 24 October 2012 by The European Consumer Centre Network (ECC-Net). For the last two years, more than half of the cases received by the entire ECC-Net across 29 countries, 31,000 complaints, concerned online purchases.Most problems concern reported non-delivery, defective products and non-conformity with order. Germany, France, United Kingdom, Luxembourg and the Netherlands are the countries receiving the most cases, not surprising as these countries...
25 Oct 2012
The Trading Standards Institute (TSI) welcomes the Government intention to separate consumer law from the laws that govern commercial transactions, but says it does not go far enough.TSI has argued for a separate private law for consumers for many years, as its current link to Victorian trading laws makes it unnecessarily complicated and dated.  The Bills of Sale Act for finance car purchases - or log book loans- is a prime example;  with its historic  and commercial origins it leaves...
25 Oct 2012
The Trading Standards Institute (TSI) welcomes the Government intention to separate consumer law from the laws that govern commercial transactions, but says it does not go far enough.TSI has argued for a separate private law for consumers for many years, as its current link to Victorian trading laws makes it unnecessarily complicated and dated.  The Bills of Sale Act for finance car purchases - or log book loans- is a prime example;  with its historic  and commercial origins it leaves...
25 Oct 2012
TSI response (PDF 116KB). TSI welcomes this opportunity to revisit the UTCC Regulations and has submitted a detailed response. TSI believes that until such time as consumer education reaches appropriate levels there is reason to believe that intervention from regulators should increase rather than decrease as consumer risk rises with economic austerity.
25 Oct 2012
The new consumer minister Jo Swinson has launched the Trading Standards Institute’s (TSI) ‘consumer code approval scheme criteria’ consultation The minister received a warm welcome at the Association of Chief Trading Standards Officer’s (ACTSO) Workshop at London’s Guildhall on 24 October, where she gave a presentation on the changing landscape in which the trading standards profession operates.  As part of that Ms Swinson announced the new consultation to improve codes of practice, published by TSI today, which will aim to...
25 Oct 2012