News

TSI response (PDF 91.5KB). TSI agrees that the ban on above cost payment surcharges (in Article 19 of the Consumer Rights Directive)should be implemented before the EU deadline of June 2014. TSI points out, however, that although Article 19 refers to 'cost borne by the trader' it fails to provide a definition of this phrase.
15 Oct 2012
Electric blanket testing by Cumbria County Council has shown that more than half of the blankets tested were faulty.During a ten-day period, a total of 761 electric blankets were examined and tested. The results showed a high failure rate, as more than half (50.7%) of the blankets tested failed, resulting in 386 unsafe blankets being taken out of circulation. Having secured funding from the Electrical Safety Council's Fire Safety Fund, the Trading Standards service was able to hold ten testing events...
10 Oct 2012
A new partnership that will speak up for consumers and provide them with the support they need has been launched in South Warwickshire. The new Warwickshire Consumer Empowerment Partnership (WCEP) brings together Warwickshire County Council’s Trading Standards Service and Warwickshire Citizens Advice Bureaux.The aim of the partnership is to develop an integrated consumer advice, education, protection, empowerment and advocacy body.Local South Warwickshire groups with an interest in consumer issues were invited to the launch and to participate in the partnership. ...
10 Oct 2012
Pick up the October issue of TS Today for some fantastic timely features.  You will find an introduction to the new National Trading Standards Board by its chairman David Collinson, TSI’s views on the outsourcing of trading standards and a consumer law update.Read the outsourcing article ‘Watershed moment on Tyneside’ to get a taster of this award-winning magazine – to subscribe or to obtain a full copy please contact David Prin on 0845 608 9428 or davidp@tsi.org.uk
10 Oct 2012
After pleading guilty to offences under the Consumer Protection from Unfair Trading Regulations at an earlier hearing, former director of Compass Mobility Limited John Alexander Higginson (aged 63), of Locko Road, Lower Pilsley ,Chesterfield was today sentenced to a total of 2 years imprisonment.Prior to sentencing His Honour Judge Marson heard mitigation which acknowledged the activities of the company were shameful and predatory. He stated that the court had a duty to protect elderly and infirm consumers who were particularly...
5 Oct 2012
TSI response (PDF 314KB). TSI has submitted a detailed 30-page response. The Institute suggests that, for consumers, it would be sufficient to have just Sale and Conditional Sale, together with clear rights of redress for when things go wrong and consistant third party rights. This would not affect service contract or hire contracts.
5 Oct 2012
A shopkeeper who sold vodka containing ten times the permitted level of methanol, an industrial alcohol, from his off-licence has been given a two-year conditional discharge and ordered to pay £1,600 in costs.After being prosecuted by Dorset County Council’s trading standards service, Mr Erkan Hinisli, 29, of Turbary Wines at Turbary Road, Ferndown, pleaded guilty to offences under The Food Safety Act 1990, and associated food regulations.The offences included selling drink containing prohibited levels of methanol, selling vodka which was under...
3 Oct 2012
TSI response (PDF 135KB). TSI believes that the proposals are an appropriate response to the review of the existing rules and industry practice.
3 Oct 2012
TSI response (PDF 48.9KB). TSI reminds the EC that consumers remain concerned about the safety of shopping online across European borders. TSI welcomes harmonisation as a means of clarifying consumer rights and business responsibilities. TSI is proud to host the UK European Consumer Centre and European Consumer Centre for Services, believing that such services are vital to the encouragement of cross-border purchases.  
7 Sep 2012