News

TSI response (PDF 48.9KB). TSI reminds the EC that consumers remain concerned about the safety of shopping online across European borders. TSI welcomes harmonisation as a means of clarifying consumer rights and business responsibilities. TSI is proud to host the UK European Consumer Centre and European Consumer Centre for Services, believing that such services are vital to the encouragement of cross-border purchases.  
7 Sep 2012
TSI response (PDF 137KB). In general terms TSI is supportive of attempts like midata which aim to facilitate consumer behaviour which better serves their interests. TSI would welcome closer engagement with the project team involved with midata so we can help shape the project to a successful conclusion. 
7 Sep 2012
TSI response (PDF 111KB). TSI believes that consumer safety and food production go hand-in-hand and that science-based controls are needed. If the proposals being made are risk-based, proportionate, and allow the rest of the supply chain to operate effectively, then TSI is in favour. 
6 Sep 2012
Paul David Henstone has become the first Warwickshire trader to be issued with an Anti-Social Behaviour Order (ASBO) after being branded by a Judge as a “Cowboy Builder”, Warwickshire County Council’s Trading Standards Service has announced.Henstone, who was recently imprisoned for fraud, carried out shoddy building work at homes across the region and had previously undertaken to improve his business practices.  However, he failed to do this and on Tuesday 28th August 2012 at Coventry County court, the presiding Judge,...
5 Sep 2012
A new e-crime hub established by the National Trading Standards Board (NTSB) will help trading standards across the country tackle the threats to businesses and consumers.Following the Government warning of increasing cyber attacks to businesses today (5 September), the chairman of the NTSB David Collinson said: "We very much share the Government's concerns on the impact e-crime has on honest hard working businesses and the damage to consumer confidence in the growing area of online commerce. “Providing a secure and...
5 Sep 2012
Consumers are being warned by the Trading Standards Institute (TSI)  NOT to rely on the printed version of new-style MoT certificates when buying cars.TSI, whose members are engaged in delivering frontline trading standards services in local authorities and businesses, has issued the warning after a 38-year-old man was arrested by Cleveland Police on suspicion of forging MoT test certificates with intent to deceive. He has been released on bail pending further enquiries by the Cleveland Police.TSI’s motor trade lead officer...
5 Sep 2012
TSI response (PDF 50.7KB). TSI agrees with the suggested guidance, but would like to be reassured that the robustness of the technical reasons for these tolerances has been constructively challenged and that the tolerances are the best that can be achieved.
4 Sep 2012
 PR289324 August 2012For immediate release Council warns sunbed businesses to observe new age-limit laws  City of York Council has been working with local businesses to raise awareness of new legislation, which restricts selling sunbed sessions to over-18s only. With a 14-year-old volunteer ‘mystery shopper’, officers from the council’s Environmental Health and Trading Standards Service visited 11 premises in the City of York Council area and found nearly a third offered sunbed sessions to the underage person.Since April 2011, the Sunbeds...
3 Sep 2012
Trading standards officers from Dorset County Council are urging consumers to be on their guard against ‘cold-callers’ selling chainsaws door-to-door.Several complaints have been received and safety concerns were raised about the products, and the sellers often having no contact address or telephone number.Consumers might think they are getting a bargain, but they will have problems if anything goes wrong.Neil Martin, a principal trading standards officer for Dorset County Council Trading Standards Service said:“Chainsaws are potentially dangerous unless used by experienced...
3 Sep 2012
Been charged for a car parcel shelf that didn’t exist?UK ECC publishes travel advice booklet for consumers up the creek without a paddleComplaints about transport services in the first six months of 2012 accounted for more than 15% all complaints to the UK European Consumer Centre. This included everything from being charged for a car parcel shelf that never existed in the first place to problems getting hold of an airline ticket refund made by an airline to a third...
29 Aug 2012