News

Pensioner Joan Morrison was so incensed when she realised that she’d been the victim of rogue traders who cold-called her to do work on her roof  that she was determined to do everything in her power to stop the same thing happening to other vulnerable people.So Joan, 79, from the Macclesfield area reported the incident to Consumer Direct (the consumer advice helpline now provided by Citizens Advice). As a result, father and son Donald James Warner and James Dean Warner...
28 Jun 2012
The Trading Standards Institute welcomes assurances by the Consumer Minister that trading standards powers will not be watered down by the consumer enforcement powers review.In a video address to the TSI Conference 2012 in Manchester, Norman Lamb MP said he did not want to stop trading standards officers performing spot checks on businesses.This comes as welcome news after TSI  had expressed the profession’s concern over trading standards’ ability to do their work of protecting consumers and supporting honest business effectively,...
27 Jun 2012
The new National Trading Standards Board (NTSB) will announce its first annual plan today (27 June) at the Trading Standards Institute Conference.The new organisation, created in April 2012, has the leadership role of coordinating and supporting regional and national trading standards work as part of the Government’s new Consumer Landscape.The annual plan has been developed to enable the NTSB to provide more detail on the approach and the specific actions it will take to deliver it objectives during this first...
27 Jun 2012
A governance paper describing and defining the framework for the operation of the HomeAuthority scheme, which reflects the currently regulatory landscape and government objectives,has been published. This document supports the Joint Statement of Commitment (JSoC)signed by TSI, BRDO and CIEH in June 2011.The JSoC seeks to maintain and support the essential elements of the regulatory landscape and to rationalise and streamline existing systems of professional support and network communication. In particular, the JSoC seeks to provide joint governance for the...
26 Jun 2012
South Liverpool youngsters participating in an innovative and hard-hitting play warning about the dangers of borrowing from illegal money lenders are proving to be a true inspiration and very effective at spreading their core ‘loan shark danger’ message within the community.Today (26 June) The efforts of the young people who designed and performed the free play to residents are now receiving national recognition with a Trading Standards Institute’s (TSI) Hero Award at TSI’s Conference in Manchester. The production was part...
26 Jun 2012
Cardiff Fair Trading Officer Bas Diablos is receiving national recognition for his tireless work, much in his own time, toto promote the work of trading standards and consumer education in the community.Not only has he developed the role of Fair Trading Officer and made it his own, but he has shown real dedication to voluntary work with young people, particularly in the field of ethnic communities and equalities.Bas is receiving the Trading Standards Institute’s (TSI) Hero Award at TSI’s Conference...
26 Jun 2012
Suffolk family man ‘Mike’ was just 17 when he borrowed £250 to buy a car from someone he thought was a friend. The “friend” turned out to be an illegal money lender.Over the next 17 years ‘Mike’ paid back an estimated £90,000 pounds, suffered a heart attack because of the stress and tried to commit suicide. He lost his house, his job and very nearly his family. The illegal money lender even attacked him in front of his children.‘Mike’ was...
26 Jun 2012
TSI response (PDF 118KB). TSI is of the opinion that if it is decided that Ofgem should have the power to order appropriate redress, then it should be through a process of a legally binding negotiation with the supplier in question rather than through arbitrary powers and administrative penalties as proposed in this consultation.
25 Jun 2012
TSI response (PDF 176KB). This is an absolutely key consultation and TSI is having ongoing discussions with BIS. We would draw particular attention to our responses to Questions 5 (Powers of Entry) and 14 (which includes a proposal for restricting the number of people entering a premises to a maximum of 4). 
25 Jun 2012
TSI response (PDF 43.8KB). TSI submitted a very brief resopnse to this consultation, stating that it has no objections to the proposals but has, however, become increasingly concerned at local authorities' ability / willingness to invest resources in the enforcement of these regulations because of the financial cutbacks being made to trading standards.
22 Jun 2012