Chair of the Board
Carol has over 20 years' experience working in the field of regulation and consumer protection and particularly in delivering consumer services. She is currently working with the consumer code for Home Builders and sits on the Claims Management Regulation Unit’s board as a non-executive board member; as an advisory member of the commission for local administration in England and as a Guardian of the Standard of Wrought Plate for Birmingham’s Assay Office.
Formerly Carol was a lead ombudsman for the Office of Legal Complaints and prior to that service improvement director with the Local Better Regulation Office. However, she began her career within the trading standards service working in a number of authorities while helping to develop a major project to set up the Consumer Direct helpline across the UK. She has served on the board of the Trading Standards Institute as vice chairman and non executive director for three years prior to taking up her role as chair.