Consultation item

Review of the Consumer Protection Cooperation Regulation (EC) - TSI response - February 2014

TSI response (PDF 67.8KB). TSI believes that better enforcement of consumer rights is needed in the fields of timeshare/holiday club products, car rental, and misleading / fraudulent practices falling under the Unfair Commercial Practices Directive. Challenges include lack of: clarity concerning enforcement jurisdiction; accessible translation facilities; and budgets and resources. It would help if consumers had access to an EU complaints system and also if common procedural standards were to be introduced.