Consultation item

Claims Management Regulation: Regulatory Enforcement - Financial Penalties (Ministry of Justice) (extent=E/W) - TSI response - April 2014

TSI response (PDF 177KB). TSi is particularly concerned about the the effects of nuisance calls upon vulnerable consumers. Ofcom has estimated that 5% to 10% of nuisance calls are potentially scams yet the DCMS Nuisance Call Action Plan fails to address this issue. The concept of a series of fines increasing depending upon the severity of breach is commendable.