Consultation item

Enhanced Consumer Measures - Guidance for enforcers of consumer law (BIS) - TSI response - November 2014

TSI response (PDF 184KB). TSI generally welcomes the new provisions in the Consumer Rights Bill to give consumers redress, to help them make better choices, and to prevent businesses from creating further harm. TSI is concerned, however, that complexity of process, cost, and risk to the enforcer may affect the number of authorities taking up such provisions. Overall, the guidance is well written, clear, and helpful.