Consultation item

Consumer codes: 2015 review consultation (Citizens Advice) - CTSI response - June 2015

CTSI response (PDF 147KB). This is the text of the online resopnse form completed by CTSI. The Institute is pleased that the codes are being updated to reflect current consumer purchasing trends but expresses concern that there might be a significant increase in the number of complaints referred to trading standards if the same complaint were to result in both a criminal and civil referral.