Consultation item

Empowering and Protecting Consumers - TSI Interim Response - August 2011

The Trading Standards Institute (TSI) has highlighted its vision for the next generation of consumers in an interim response to the Government’s Consumer Landscape consultation today.

TSI’s chief executive Ron Gainsford said: “We welcome a review into the current consumer landscape to drive efficiencies into the system and to facilitate a more effectively joined up approach to consumer protection."

TSI’s ‘triple lock’ of key elements for the new Consumer Landscape:
1. Growth in the confidence and skills of consumers: through education, peer to peer support, or by accessing information that is easily found and presented in a user friendly manner.
2. Enforcement of consumer protection law: We want to see a UK consumer protection regime that delivers fair and adequately resourced consumer protection outcomes for all not just in areas that has a well resourced trading standards service.
3. Empowered consumers who are well supported to access justice:
We believe advice services such as Consumer Direct and other advice services that make the process of securing a fair deal and justice are a crucial cog in the system.

See full press release  and interim consultation response TSI Interim Response (PDF 149KB). TSI has issued this document as part of the National Trading Standards Conversation in response to the Government's far-reaching proposals on the future consumer policy delivery and the envisaged role of Trading Standards. Do please take this opportunity to add your views.