Consultation item

Proposed new power for Ofgem to compel regulated energy businesses to provide redress to consumers (DECC) - TSI response - June 2012

TSI response (PDF 118KB). TSI is of the opinion that if it is decided that Ofgem should have the power to order appropriate redress, then it should be through a process of a legally binding negotiation with the supplier in question rather than through arbitrary powers and administrative penalties as proposed in this consultation.