CTSI response (PDF - 255KB). CTSI would welcome changes to assist the relationship between consumers and businesses with clearer terms & conditions, and more consumer engagement with T&C. CTSI believes that this would enhance consumer confidence and reduce both the burden on business and consumer detriment.
25 Apr 2016
CTSI response (PDF - 159KB). CTSI supports government action to legislate to ensure comprehensive age verification for access to online pornography - indeed, CTSI is already heavily involved in national work in this area. The planned approach offers future opportunities to mandate age verification to other age restricted products such as knives and tobacco. CTSI asks that the legislation is drafted to enable other products and regulators to be added at a later date after appropriate consultation. This would obviate training issues experienced by businesses due to the current piecemeal regulation of age restricted products.
11 Apr 2016
CTSI response (PDF - 164KB). CTSI has submitted a short letter welcoming the Law Commission's sentencing code project and its desired outcomes which would be beneficial for all concerned.
8 Apr 2016
CTSI response (PDF - 366KB). CTSI is pleased to see (1) the draft plan's ideas around using data more effectively to produce an early warning system for consumer detriment, (2) the recognition of the lack of shared evidence of such detriment, and (3) the recognition of the central role that CitA and CAS play in the national Consumer Protection Partnership. CTSI supports the proposals re the energy market and welcomes the direction of the plan in relation to the postal market.
11 Mar 2016
CTSI response (PDF - 184KB). CTSI does not agree with the consultation's shift away from reliance on prescriptive rules towards general principles. The Institute is concerned that this will be seen as an opportunity for energy companies to return to doorstep selling. The track record of retail energy providers and the way in which they treat their customers is not good. The industry should keep the number of tariffs to a minimum; provide timely, clear, and accurate information on energy consumption; and simplify bills. CTSI is concerned that the introduction of smart meters may lead to even more complex tariffs.
11 Mar 2016
CTSI response (PDF - 179KB). CTSI welcomed the opportunity to comment upon the changes caused by the 2011 Regulations and has submitted a short technical response.
3 Mar 2016
CTSI response (PDF - 165KB). CTSI supports the Ofcom stance in tightening its guidance on the subject. The Institute hopes that continued cooperation with the Information Commissioner's Office can continue to reduce instances of network misuse and that consumer education can continue to play its vital role.
24 Feb 2016
CTSI / NTSST response (PDF - 198KB). CTSI and the National Trading Standards Scams Team call upon DCMS to make it compulsory for all marketing firms to provide Calling Line Identification (CLI). This should be backed up by a central database of direct marketers with registered CLIs and a provision that all firms involved in such contacts with consumers should provide consumers with key information so that they can be traced. Trading Standards Scotland also supports the recommendations made in this response.
23 Feb 2016
CTSI response (PDF - 158KB). CTSI supports this proposed new guidance , first and foremost because it highlights that trustees are ultimately resopnsible for the activity of fundraising - LEGALLY responsible. It is likely that some become trustees because they want to help, but they may not realise that they will have a substantial legal burden to discharge.
11 Feb 2016
CTSI response (PDF - 192KB). CTSI believes that these proposals would cause an unacceptable reduction in UK consumers' rights and would also be detrimental to businesses. Furthermore consumers could develop a perception that they have fewer rights online - this would be bad for e-commerce, bad for consumer choice, and bad for business growth,
10 Feb 2016