Press releases

Home warranty provider, Checkmate, first in industry to receive TSI stamp of approval

Consumers looking for legitimate home warranty providers that ensure consumer protections above and beyond those outlined in legislation can now turn to Checkmate.

Checkmate is the first new home warranty provider in the UK to operate a code of practice under TSI's Consumer Codes Approval Scheme (CCAS). Checkmate sponsors the Checkmate Consumer Code for Builders of Homes for Sale code. All builders and developers who provide a Checkmate new home warranty policy with their new homes for private sale are bound by the terms of the code. The code offers consumer protection for all aspects of the purchase process of a new property, from initial enquiry to customer service standards after a buyer has moved into their new home.

Baroness Christine Crawley of Edgbaston, chair of the CCAS board, said:

'We are delighted to welcome the Checkmate Consumer Code for Builders of Homes for Sale into our family of consumer codes, a hallmark for excellent consumer protection and customer service. Not only does the Checkmate Consumer Code for Builders help builders distinguish their services from those of competitors, it gives peace of mind to consumers that if something goes wrong, they will be dealt with fairly and transparently by businesses under the terms of the code.'

'We want consumers to further recognise that a business showing an approved code logo is a business they can trust.'

Not only do CCAS businesses agree to adhere to business practices that go beyond the law and better ensure consumer protections, they are also required to have a third party redress scheme in the event that a CCAS member and consumer cannot reach an agreement over a dispute.

'Checkmate is the first new home warranty provider in the UK to operate a TSI approved code,' said Paul Cooper, managing director of Checkmate. 'Our builder/developer member businesses have welcomed Checkmate’s TSI approved code; being part of a market leading initiative with a TSI approved logo is something to be very proud of.'

Trivselhus UK, a leading provider of fuel-efficient buildings is one of the first companies to receive approval for its building system under the new code. 

The Trivselhus by Esh stand will proudly display a specially designed self-build home using the exceptionally thermally efficient Trivselhus Climate Shield. When dismantled, this star of the Ideal Home Show village will be rebuilt on site with a Checkmate warranty and covered by the TSI CCAS. 

The new code is part of the TSI's CCAS, which has 12 sponsors and 31,572 member businesses who voluntarily agree to participate in TSI's 14 approved codes. 

For further information or to arrange an interview please contact the TSI press office on 01268 582240 or pressoffice@tsi.org.uk

ENDS

Editors Notes

Additional TSI CCAS sponsors include:

The Property Ombudsman

British Association of Removers

British Healthcare Trades Association

The Carpet Foundation

Debt Managers Standards Association

Institute of Professional Willwriters

Motor Codes

Renewable Energy Association

Robert Bosch Ltd

Vehicle Builders Repairers Association Ltd

 

Trading Standards Institute (TSI)

TSI is a training and membership organisation that has represented the interests of the Trading Standards profession since 1881 nationally and internationally.  We aim to raise the profile of the profession while working towards fairer, better informed and safer consumer and business communities. TSI’s members are engaged in delivering frontline trading standards services in local authorities and in businesses. www.tradingstandards.gov.uk 

DATE: 19 March 2015
 
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Picture of Checkmate logo