Press releases

A leading business figure from Angus receives national trading standards award

Campaigning businessman Charles Goodall, who is based in Angus, has helped to combat the curse of rogue traders and protect law-abiding legitimate businesses through working closely with trading standards.

Charles, who is Vice-Chairman of the Angus and Dundee Federation of Small Businesses and runs his own small business which specialises in the design and supply of wheelchair accessible vehicles, has fought for the protection and welfare of customers, as well as giving a strong voice for the concerns of those who run small businesses.

He has used his knowledge to input a valuable small business perspective into the Angus Reputable Trader Scheme (ARTS), including a Code of Practice on Age Restricted Products and an Adjudication Scheme for Civil Complaints, helping to make the three interlinked initiatives as fair to business as they are to consumers.
The scheme gives customers more confidence in finding bona fide businesses, as the traders involved have all been checked out by trading standards.

His well-deserved nomination for a Trading Standards Institute (TSI) Hero Award recognises the time and effort he puts in to upholding high values, and helping business and trading standards work together for maximum effect.
He is presented with his award at the TSI’s prestigious conference and exhibition in Edinburgh today.

TSI’s crime and disorder lead officer, and senior trading standards officer at Angus Council, Brian Smith said:

'Charles helped make Angus Reputable Trader Scheme as fair to business as they are to consumers.

'He has shown a level of interest and concern for consumers, including those vulnerable to the misuse of age restricted products and for his fellow businessmen and women, that has gone well beyond usual expectations.

'He has freely given of his own time to make a positive contribution to the schemes, to represent not only the voice of small business, but also to ensure that whatever was included in the initiatives was fair, practical and proportionate to businesses and consumers alike.

'Charles acted as a sounding board for ideas and his input has undoubtedly made the scheme more business-friendly and for it better overall.'

Thanks to an idea put forward by Charles people who run small businesses now have direct access to nominated trading standards and consumer protection professionals with expertise in specific subjects to raise and discuss particular issues of concern with them.

Charles plays a major role in showing how well business and trading standards can work together to ensure a fair playing field and achieve the same goals.

He has highlighted the positive relationship trading standards can have with small businesses, acting as advisors as opposed to just policing. 

Note to editors

For further information or to arrange an interview please contact the Trading Standards Institute press officer Irja Howie on 07780675815or by e-mail on

The Angus Reputable Trader Scheme (ARTS) has been introduced by Angus Council's Trading Standards Service with the cooperation of Tayside Police and the Federation of Small Businesses. The aim is to establish the highest standards of commercial behaviour by businesses in Angus. It gives recognition to those who trade fairly and marginalise the rogues that give sole traders, small businesses and the whole trade sector a bad reputation. A list is compiled of traders in Angus who have been audited by the Trading Standards Service, so consumers can look first to the ARTS scheme to find the trader they need.

Trading Standards Institute (TSI)

TSI is a training and membership organisation that has represented the interests of the Trading Standards profession since 1881 nationally and internationally.  We aim to raise the profile of the profession while working towards fairer, better informed and safer consumer and business communities.

TSI’s members are engaged in delivering frontline trading standards services in local authorities and in businesses.  We are also supporting the delivery of initiatives such as the advice services Consumer Direct, UK ECC and UK ECCS.

The Consumer Affairs and Trading Standards Conference 2010

The national Consumer Affairs and Trading Standards Conference 2010, organised by the Trading Standards Institute (TSI) is a 'must' for consumer journalists!

The TSI-hosted annual Conference and Exhibition is the leading consumer affairs and trading standards event in Europe.

The 2010 Conference is being held at the Edinburgh International Conference Centre from Tuesday 15 June to Thursday 17 June.

Journalists and photographers are welcome to attend but should contact the press office on 0845 608 9430 to arrange passes.

Please contact the press office should you wish to organise any interviews – an ISDN line is available for pre-booking.

The conference is hosted by TSI chairman David Sanders and the main sponsor is the Electrical Safety Council. 
Some 3,000 people are attending the conference, including representatives from local and central government and those interested in fair trading, representatives of business and commerce, together with consumer organisations. This makes it an ideal place for consumer affairs journalists to mingle and make contacts!

17 June 2010