Press releases

Lee-on-Solent woman receives national Hero award from TSI

Lee-on-Solent resident Judi Cooper has received an award for her help in protecting an elderly friend of the family from handing over money to scam artists.

The man had become very confused and as a result had become a vulnerable consumer and a victim of high-value scams. He had already fallen victim to a boiler room fraud and other telephone and postal scams, losing an estimated £60,000 and was growing increasingly distressed and confused with no family to support him.

Judi worked with Hampshire's Trading Standards, the Police and safeguarding teams to ensure that the elderly man’s interests were represented and that his wellbeing needs were met. Through daily visits, Judi was also able to intercept scam mail to ensure that he no longer sent money to overseas scammers.

The award was made at the 2011 National Consumer Affairs and Trading Standards Conference and Exhibition in Bournemouth (Tuesday 21 June to Thursday 23 June).

Accepting her award, Judi said: “This award came as a complete surprise - all I was doing was helping a long term friend. I would like to thank Hampshire Trading Standards for the award - without them and the various Agencies working together, more and more elderly people would be part of boiler room scams.

“I know this is just the tip of the iceberg, but I sincerely hope that the investigations continue and I am grateful for the opportunity to bring awareness to vulnerable adults.”

Graham Belton, Trading Standards Team Manager at Hampshire Council Council, said in his nomination that Judi is cheerfully selfless in her approach and achieves a warm and supportive role without hope of personal benefit.
Notes to Editors:
The awards ceremony is at the Bournemouth International Conference Centre on Tuesday 21 June at 12.20pm

For further information, picture, or to arrange an interview please contact the Trading Standards Institute press officer Lizi Piggins on 0845 6089430 or 07780 675815 or by email at

Trading Standards Institute (TSI)

TSI is a training and membership organisation that has represented the interests of the Trading Standards profession since 1881 nationally and internationally.  We aim to raise the profile of the profession while working towards fairer, better informed and safer consumer and business communities.

TSI’s members are engaged in delivering frontline trading standards services in local authorities and in businesses.  We are also supporting the delivery of initiatives such as the advice services Consumer Direct, UK ECC and UK ECCS.

The Consumer Affairs and Trading Standards Conference 2011

The national Consumer Affairs and Trading Standards Conference and Exhibition 2011, organised by the Trading Standards Institute (TSI) is a 'must' for consumer journalists!

The TSI-hosted annual Conference and Exhibition is the leading consumer affairs and trading standards event in Europe.

The 2011 Conference is being held at the Bournemouth International Centre from Tuesday 21 June to Thursday 23 June.

Journalists and photographers are welcome to attend but should contact the press office on 0845 608 9430 to arrange passes.

Please also contact the press office should you wish to organise any interviews.

The conference is hosted by TSI president Baroness Christine Crawley and TSI chairman Peter Heafield.