Press releases

Trading Standards Institute welcomes end to doorstep energy sales

The Trading Standards Institute (TSI) has welcomed the announcement that a major energy supplier has announced it is to suspend doorstep energy sales.

TSI has been campaigning for an end to cold calling for many years and is delighted at the news. British Gas made the announcement 12 August that it is to suspend  energy doorstep sales. SSE (Scottish and Southern Energy plc) made a similar announcement in July.

A call for a ban on energy doorstep selling was made by TSI at its 2009 Conference, when the problem was debated by Energy Retail Association, Ofgem, Age Concern and Help the Aged (now merged to Age UK). Ofgem had earlier said that 52% of those switching as a result of a doorstep sale changed to a higher tariff.

TSI announced its aim to achieve a ban of energy doorstep selling via a change of practice, when the subject was debated at Conference. More about the TSI’s ‘Energy Doorstep Selling Policy Brief’ is at

Ron Gainsford, Chief Executive of Trading Standards Institute, said: “For too long energy companies have allowed the practice of cold calling to carry on, regardless of the detriment to consumers.

“I hope that other energy companies can see that this is the end of the road for this practice – after all, how can they say that consumers are being given the information they need to switch when one of the major players is sensibly stepping out of the game and not providing their prices in the same way to the same householder. 

“Cold calling is an unwelcome practice which can also pave the way for opportunist rogues to get their foot in the doorway under the pretence that they are from one of these companies.”


Notes for Editors:
For further information or to arrange an interview please contact Irja Howie at TSI press office on 08456089430  or

Trading Standards Institute (TSI)
TSI is a training and membership organisation that has represented the interests of the Trading Standards profession since 1881 nationally and internationally.  We aim to raise the profile of the profession while working towards fairer, better informed and safer consumer and business communities.

TSI’s members are engaged in delivering frontline trading standards services in local authorities and in businesses.  We are also supporting the delivery of initiatives such as the advice services Consumer Direct, UK ECC and UK ECCS.