Press releases

Energy companies bow under pressure as third of the Big Six suspends doorstep sales

The Trading Standards Institute (TSI) has welcomed the announcement that another major energy supplier has announced it is to suspend unsolicited doorstep sales.
TSI has been campaigning for an end to cold calling for many years and is delighted at the announcement by EDF Energy earlier today (Wednesday 7 September) that it is to suspend energy doorstep sales.  It follows similar announcements by British Gas in August and SSE (Scottish and Southern Energy plc) in July.
A call for a ban on energy doorstep selling was made by TSI at its 2009 Conference, when the problem was debated by the Energy Retail Association, Ofgem, Age Concern and Help the Aged (now merged to form Age UK). Ofgem had earlier said that 52% of those switching as a result of a doorstep sale changed to a higher tariff.
Ron Gainsford, Chief Executive of the Trading Standards Institute, said: “This is great news for consumers who for too long have been pressured and tricked in their own homes to make ill informed and costly decisions about their energy provision.
“After of years of campaigning we are now finally seeing, one by one, the biggest energy companies abandoning doorstep sales in favour of better ways to reach their customers.
“I hope that the remaining energy companies will now swiftly follow suit – any arguments in favour of continuing doorstep sales will now have an increasingly hollow sound and will only further damage consumer trust.
“Cold calling is an unwelcome practice which can also pave the way for opportunist rogues to get their foot in the doorway under the pretence that they are from one of these companies.”

Notes for Editors:
For further information or to arrange an interview please contact Irja Howie at TSI press office on 08456089430  or

Trading Standards Institute (TSI)
TSI is a training and membership organisation that has represented the interests of the Trading Standards profession since 1881 nationally and internationally.  We aim to raise the profile of the profession while working towards fairer, better informed and safer consumer and business communities.

TSI’s members are engaged in delivering frontline trading standards services in local authorities and in businesses.  We are also supporting the delivery of initiatives such as the advice services Consumer Direct, UK ECC and UK ECCS.