Press releases

A Cardiff fair trading officer receives Hero Award for volunteer community work

Cardiff Fair Trading Officer Bas Diablos is receiving national recognition for his tireless work, much in his own time, to
to promote the work of trading standards and consumer education in the community.
Not only has he developed the role of Fair Trading Officer and made it his own, but he has shown real dedication to voluntary work with young people, particularly in the field of ethnic communities and equalities.

Bas is receiving the Trading Standards Institute’s (TSI) Hero Award at TSI’s Conference in Manchester today (Tuesday 26 June).

Karin Laanemets, of Cardiff Trading Standards, said: “Bas has a particular interest in equalities and is instrumental in establishing key relationships with community leaders and voluntary agencies through his talks on consumer education and the work of trading standards.”

She said that Bas is passionate about his voluntary work within the community and is engaged in various projects including a community teaching programme in some of the most deprived communities in Cardiff . He relates “so well to the kids”, providing a mentoring role when he works on other projects with vulnerable young people.

At work Bas has put his own stamp on Cardiff Trading Standards’ Financial Capability Programme – which teaches people how to manage their finances as young consumers. He took the modules out into Cardiff High Schools, establishing key relationships with children, teachers and course directors.

Karin said: “Bas gained popularity for our course, our teaching methods and promoted an enthusiastic interest in the work of trading standards by his innovative delivery. And through sheer determination and hard work, he attained accreditation for our courses with Cardiff University.

“Bas continues to receive accolades from the community and is frequently mentioned in community newsletters and briefs in relation to both his work for consumer education and his own voluntary work with young people.”

Ron Gainsford, chief executive of the Trading Standards Institute, said: “The Trading Standards Institute’s Hero Award is an annual scheme that celebrates outstanding local contributions to consumer protection and the protection of individuals.
“We look for individuals or groups who have gone over and beyond the call of duty to help support and protect other consumers. 
“The Hero Awards have been running since 2005 and the nominations we receive are truly inspiring - the awards ceremony is always a Conference highlight.”

DATE: 26 June 2012 

Notes for Editors:

The awards ceremony is at Manchester Central on Tuesday 26 June at 12.15pm.

For further information, to attend the ceremony or to arrange an interview please contact the Trading Standards Institute press officer Irja Howie on 07780675815or by e-mail on

Trading Standards Institute (TSI)
TSI is a training and membership organisation that has represented the interests of the Trading Standards profession since 1881 nationally and internationally.  We aim to raise the profile of the profession while working towards fairer, better informed and safer consumer and business communities.

TSI’s members are engaged in delivering frontline trading standards services in local authorities and in businesses.  We are also supporting the delivery of initiatives such as the advice services Consumer Direct, UK ECC and UK ECCS.

The Consumer Affairs and Trading Standards Conference 2012
The Trading Standards Institute’s annual trading standards and consumer affairs Conference and Exhibition is the leading consumer affairs and trading standards event in Europe. The 2012 Conference is at Manchester Central from Tuesday 26 June to Thursday 28 June.

Some 1,500 people are expected to attend the conference, including representatives from local and central government and those interested in fair trading, representatives of business and commerce, together with consumer organisations.

Journalists and photographers are welcome to attend but should contact the press office on 0845 608 9430 to arrange passes.