Press releases

CTSI's communications team works at a national level for the benefit of a sustainable trading standards service, informed businesses and empowered consumers. 

At local level trading standards matters are dealt with by the council press office.

Please contact us with any national media queries by email pressoffice@tsi.org.uk or by phone

01268 582 240.

Members of the public should contact their local trading standards service or the Citizens Advice consumer helpline 03454 040506.

A new online course, 'Consumer Contracts – Distance Sales,' which has been developed by the Trading Standards Institute (TSI) and Virtual College, will help retailers involved in distance sales understand their new obligations under the Consumer Contracts Regulations. While most...
30 Mar 2015
TSI offers guidance to help businesses understand new Consumer Rights ActNow that the Consumer Rights Act has received Royal Assent, the Trading Standards Institute (TSI) wants to help businesses understand how their rights and responsibilities have changed under the new...
27 Mar 2015
‘The Impact of Trading Standards in Challenging Times’ report, published 21 March, was commissioned by the Trading Standards Institute (TSI) and the Department for Business, Innovation and Skills (BIS) to provide independent evidence of the dramatic effect austerity measures have...
23 Mar 2015
Consumers looking for legitimate home warranty providers that ensure consumer protections above and beyond those outlined in legislation can now turn to Checkmate.Checkmate is the first new home warranty provider in the UK to operate a code of practice under...
19 Mar 2015
The Trading Standards Institute’s chief executive Leon Livermore said: “We welcome the news that the UK is now set to have standardised packaging from May 2016 – it is a victory for public health, which is an area closely linked...
18 Mar 2015