Press releases

CTSI's communications team works at a national level for the benefit of a sustainable trading standards service, informed businesses and empowered consumers. 

At local level trading standards matters are dealt with by the council press office.

Please contact us with any national media queries by email pressoffice@tsi.org.uk or by phone

01268 582 240.

Members of the public should contact their local trading standards service or the Citizens Advice consumer helpline 03454 040506.

Fed up getting stuck with extra charges when you buy online? Can't make head or tail of a trader's cancellation form? Changed your mind about a purchase but been told you can't cancel?  Didn't realise that your computer software wouldn't...
18 Jun 2014
Monday 30 June to Thursday 3 July 2014. Harrogate International Centre. The leading consumer affairs and Trading Standards event in Europe opens today.Below is a selection of Conference highlights and press releases. Call the TSI press office 08456089575 or email...
17 Jun 2014
Businesses are being advised to familiarise themselves with the introduction of new consumer regulations by the Department for Business Innovation and Skills (BIS) as part of an EU Directive on 13 June.The new Consumer Contracts (Information, Cancellation and Additional Charges)...
12 Jun 2014
As Brazilian carnival dominates pub decor and friends and family pack the caravan for a trip to Glasgow, sports fans want to know how to get tickets online to this year's top tier sporting events without getting scammed. 'As with the...
11 Jun 2014
Every year the Trading Standards Institute (TSI) develops a National Consumer Week (NCW) campaign in an effort to highlight consumer protection issues. In 2013 we focused on used cars and the challenges used car purchases can bring to consumers. This...
4 Jun 2014