Press releases

CTSI's communications team works at a national level for the benefit of a sustainable trading standards service, informed businesses and empowered consumers. 

At local level trading standards matters are dealt with by the council press office.

Please contact us with any national media queries by email pressoffice@tsi.org.uk or by phone

01268 582 240.

Members of the public should contact their local trading standards service or the Citizens Advice consumer helpline 03454 040506.

Responding to the ‘cutting red tape’ review of local authority-enforced regulation, announced by the government today, Leon Livermore, Chartered Trading Standards Institute chief executive, said: “This is just another kick in the teeth for UK consumers who have heard enough talk...
9 Mar 2016
New consumer protection laws have come into force aimed at making it easier for shoppers to resolve disputes with online retailers.   From today online retailers must signpost dissatisfied consumers towards an online dispute resolution (ODR) service.The measures bring online retailers...
15 Feb 2016
Smokers themselves are calling for action against the widespread availability of illegal tobacco in a report, published today (Jan 4), that shows attitudes to illegal sales continue to change. While the message that all tobacco kills should remain clear, 60 per...
4 Jan 2016
Parents are being warned to be on their guard against counterfeit toys this Christmas after tests revealed some contained harmful levels of chemicals.The fake Maleficent Disney figures, seized by trading standards officers, are the latest in a long line of...
17 Dec 2015
More than 17,000 self-balancing scooters – or ‘hoverboards’– have been examined at national entry points since 15 October due to safety concerns*.  Of these, over 15,000 (or 88%) have been assessed as unsafe and have been detained at the border. Officers...
3 Dec 2015