Press releases

CTSI's communications team works at a national level for the benefit of a sustainable trading standards service, informed businesses and empowered consumers. 

At local level trading standards matters are dealt with by the council press office.

Please contact us with any national media queries by email pressoffice@tsi.org.uk or by phone

01268 582 240.

Members of the public should contact their local trading standards service or the Citizens Advice consumer helpline 03454 040506.

Half a million households suffer from telecom scams at cost of £40 million.BT has launched a campaign, supported by Trading Standards Institute, calling on Ofcom to take action now to put an end to the mis-selling misery caused by telecoms...
9 Oct 2009
The Trading Standards Institute’s initiative to help businesses stay on top of key consumer law has been applauded by The Office of Fair Trading.The free modules of the Fair Trading Award (FTA) were launched during National Consumer Week following revelations...
7 Oct 2009
Trading Standards Institute-backed poster campaign raising awareness of the scourge of scam letters tricking victims into sending millions of pounds to fraudsters is being launched on 1 October at St Pancras International Station in London.The hard-hitting ‘Scam Mail is Blackmail’...
25 Sep 2009
Small businesses in the UK need to treat staff training on consumer rights as a priority. A Trading Standards Institute (TSI) snapshot survey showed that more than half of traders do not make new staff aware of customer rights when...
14 Sep 2009
  The Trading Standards Institute (TSI) today launched its biggest ever survey to find out how well-briefed businesses are on the rights of their customers.The online survey - open to thousands of businesses throughout the UK - aims to discover whether...
20 Jul 2009