Press releases

CTSI's communications team works at a national level for the benefit of a sustainable trading standards service, informed businesses and empowered consumers. 

At local level trading standards matters are dealt with by the council press office.

Please contact us with any national media queries by email pressoffice@tsi.org.uk or by phone

01268 582 240.

Members of the public should contact their local trading standards service or the Citizens Advice consumer helpline 03454 040506.

Almost one in five retailers illegally sold cigarettes to children during a test purchase operation coordinated by the Chartered Trading Standards Institute (CTSI).    While the majority of retailers complied with the law, smaller grocery stores, newsagents and petrol stations were...
4 Aug 2015
Businesses that sell goods and services to consumers now have access to a wealth of free information to help them comply with the new Consumer Rights Act, which comes into force in October. A series of helpful guides has been created...
24 Jul 2015
Legislation to come into effect in October this year will introduce new mechanisms to assist consumers in resolving their disputes with businesses.The 'Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015' will require that all businesses, once...
17 Jul 2015
Today (Thursday 16 July) the Competition and Markets Authority (CMA) have published their response to the Which? super-complaint and CTSI welcomes the response. The response announced a series of measures to improve compliance, bring greater clarity to shoppers and simplify the...
16 Jul 2015
The Consumer Protection Partnership (CPP) wins the partnership engagement initiative of the year category at the UK Public Sector Communications Awards 2015. Grayling, communications for National Trading Standards submitted the entry for the National Consumer Week 2014 campaign – 'Good...
10 Jul 2015