Login IconLogin / Register/ Consumer Helpline delivered by Citizens Advice 0808 223 1133

Code sponsors

AA Cars - Used Car Site Limited

AA Cars - Used Car Site Limited

AA Cars is an online platform used by consumers for sourcing and buying a used vehicle.

Read more …

AHCI Ltd

AHCI Ltd

Advantage Home Construction Insurance (AHCI) provides structural defects insurance – operating nationally with offices in Warrington, London and Birmingham - offering development-related insurances and a service designed to give customers peace of mind.

Read more …

Bosch Car Service

Bosch Car Service

With more than 16,000 Bosch Service Partners, we are the largest independent workshop organisation in the world. In the UK, you will find close to 500 Bosch Car Service network members.

Read more …

British Association of Removers

British Association of Removers

The British Association of Removers (BAR) is the recognised voice of the professional moving and storage industry in the UK.

Read more …

British Healthcare Trades Association

British Healthcare Trades Association

British Healthcare Trades Association (BHTA) has almost 500 companies employing 17,000 people that make or sell healthcare and assistive technology products to help people live more independently.

Read more …

Sennocke International Insurance Service Limited

Sennocke International Insurance Service Limited "Build-Zone"

Build-Zone is a housing warranty insurance and commercial latent defects provider, underwritten by A rated insurers and available to a wide range of house builders. These include the self-build and custom build communities.

Read more …

Consumer Code for Home Builders

Consumer Code for Home Builders

The Consumer Code for Home Builders (“the Code”) is an industry led scheme which gives protection and rights to purchasers of new homes, ensuring that new Home Buyers are treated fairly and are fully informed about their purchase before and after they sign the contract.

Read more …

Consumer Code for New Homes

Consumer Code for New Homes

The Consumer Code for New Homes has been established to ensure that best practice is followed by registered Developers in respect of the marketing, selling and purchasing of New Homes to consumers. The Code also sets expected standards for after sales customer care service.

Read more …

Home Insulation and Energy Systems Quality Assured Contractors Scheme

Home Insulation and Energy Systems Quality Assured Contractors Scheme

The Home Insulation and Energy Systems Contractors Scheme (HIES) is a consumer protection organisation covering the installation of renewable energy products.

Read more …

Institute of Professional Willwriters

Institute of Professional Willwriters

The Institute of Professional Willwriters has been in existence since 1991.

Read more …

International Construction Warranties Ltd

International Construction Warranties Ltd

More than just an insurance provider, ICW writes warranties to their clients’ exact specifications to provide perfectly tailored cover.

Read more …

National Body Repair Association

National Body Repair Association

The NBRA is a motor trade association for businesses in the automotive aftermarket which covers repair, service and maintenance of vehicles of all descriptions.

Read more …

RAC

RAC

The RAC has been serving motorists since 1897. They provide motorists with a network of garages and dealers they can trust.

Read more …

Renewable Energy Consumer Code

Renewable Energy Consumer Code

The Renewable Energy Consumer Code (RECC) was formed in 2006 and sets out the standards applicable to the selling or leasing of small-scale heat and power generators, whether from renewable or other low carbon sources, to domestic consumers.

Read more …

The Carpet Foundation

The Carpet Foundation

The Carpet Foundation code of practice, has the following benefits.

Read more …

The Motor Ombudsman

The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive CTSI approved Codes of Practice.

Read more …

The Property Ombudsman

The Property Ombudsman

The Property Ombudsman (TPO) scheme provides a free, fair and independent service to protect consumers from unfair practice.

Read more …

Trust My Garage

Trust My Garage

Trust My Garage is a consumer code of practice exclusively for independent garages. The Trust My Garage shield acts as a badge of quality for the independent garage sector, and demonstrates the commitment our garages follow to provide the highest levels of workmanship and customer service.

Read more …

Follow us on twitter @ctsi_uk

  • “We’ve helped take down this criminal gang which generated more than £7m in untaxed revenue from illegal internet s… https://t.co/FasZZokT9o

  • CTSI urges the Government to address what it says is “consumer confusion” when it comes to how much protection cust… https://t.co/30WbV3af1z

  • Step behind the scenes with us as we explore the world of product safety and the vital role of Trading Standards.… https://t.co/iBIYPEToBk

© 2023 Chartered Trading Standards Institute. All rights reserved.

1 Sylvan Court Sylvan Way, Southfields Business Park, Basildon, Essex, SS15 6TH.
Company no. RC000879

Investors in People and Customer excellence award logos

Website by: