Renewable Energy Consumer Code
The Renewable Energy Consumer Code (RECC) was formed in 2006 and sets out the standards applicable to the selling or leasing of small-scale heat and power generators, whether from renewable or other low carbon sources, to domestic consumers. These include marketing, pre-contractual information, quotations, deposits, contracts, guarantees and after-sales service.
The code has been designed to help members achieve high consumer protection standards when selling or leasing small-scale heat and power generators, whether from renewable or other low carbon sources, to domestic consumers.
Consumers should have the confidence to generate their heat and power in their own homes. Offering high standards of service will increase code members' chances of winning future business.
The code dovetails with the MCS, and a requirement of companies wanting to gain MCS certification is that they are members of a CTSI Approved Consumer Code of Practice scheme in the first instance.
Member since: 2007
Number of members: 1,800
Sector: Renewable energy