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Case studies

Case studies

Want to know more? The following case studies demonstrate how the scheme has helped members businesses and consumers. 

Home Insulation and Energy Systems (HIES) - Installation did not match contract​, consumer contacts HIES and resolution is agreed. 

Consumer Code for Home Builders (CCHB) - Lack of clarity over reservation fee charges sees Home Buyer receive a full refund through the Consumer Code for Home Builders




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