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If you are a business, you can be a part of the Consumer Codes Approval Scheme (CCAS) by belonging to a code sponsor. Please follow this link to find a list of code sponsors. You can display the codes logo which reassures consumers you are committed to the highest levels of customer service.

Please take a look at our leaflet - How can CCAS help my business?

What benefits are there for my business?

Only businesses who belong to a CCAS code sponsor can display the Chartered Trading Standards Institute (CTSI) approved code logo. This logo helps promote your business as one that consumers can trust, giving you a unique selling point. It reassures consumers of your higher level of customer service and consumer protection.

Being part of CCAS means you have a robust customer complaints procedure and clear pre-contractual information. This will help you to attract and retain customers. In addition, being part of an approved code helps drive up customer standards within your business sector and therefore raise overall consumer confidence.

Being a member of the CCAS can support tender applications

As part of the application process, many tenders require organisations to be members of an accreditation or approval scheme. 

Being a member of CCAS is an effective way for organisations to demonstrate their commitment to an approved code of practice that ensures high standards within their sector and an enhanced level of customer service.

For more information on joining the Consumer Codes Approval Scheme email [email protected]

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