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ADR Approved Bodies

ADR Group - Gambling

ADR Group - Gambling

Contact details

Address

160 Fleet Street
London
EC4A2DQ

United Kingdom

Contact information

Phone: 020 3600 5050

 

Type or sector of disputes

The entity is competent for disputes in the following sectors

  • Leisure Services
  • Gambling, lotteries

The entity is competent for disputes against traders established in

  • United Kingdom

Procedure

Fees

  • No fees have to be paid by the consumer
  • Fees have to be paid by the trader
    • Fixed fee

Language(s)

The entity is handling the procedure in the following languages:

  • English
  • French
  • German
  • Greek

Average length of the procedure (in days or months)

  • The procedure has an average length of 90 days

Conduct of the procedure

  • The procedure is done: in writing , orally
  • The entity requires the physical presence of the parties and/or their representative in some cases

Outcome of the procedure

  • The procedure is binding on traders

Grounds for refusal

  • The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
  • The dispute is frivolous or vexatious
  • The complaint is being or has previously been considered by another dispute resolution body or by a court
  • The consumer has not submitted the complaint to the dispute resolution body within the required time limit
  • Dealing with the dispute will seriously affect the functioning of the dispute resolution body

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