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ADR Approved Bodies

Association of Chartered Accountants - ACCA

Association of Chartered Accountants - ACCA

ACCA are a member’s organisation, and their members are required to engage in the ADR process. They will only deal with complaints against a member.  This is a free service for consumers.

Contact details

Address

1/11 John Adam Street
London, WC2N6AU
United Kingdom

Contact information

Email address: complaintassessment@accaglobal.com
Website: http://www.accaglobal.com
Phone: 020 7059 5000


Type or sector of disputes

The entity is competent for disputes in the following sectors

  • General Consumer Services

  • Legal services & accountancy

The entity is competent for disputes against traders established in

  • United Kingdom

  •  

    Austria

  •  

    Belgium

  •  

    Bulgaria

  •  

    Croatia

  •  

    Cyprus

  •  

    Czech Republic

  •  

    Denmark

  •  

    Estonia

  •  

    Finland

  •  

    France

  •  

    Germany

  •  

    Greece

  •  

    Hungary

  •  

    Iceland

  •  

    Ireland

  •  

    Italy

  •  

    Latvia

  •  

    Liechtenstein

  •  

    Lithuania

  •  

    Luxembourg

  •  

    Malta

  •  

    Netherlands

  •  

    Norway

  •  

    Poland

  •  

    Portugal

  •  

    Romania

  •  

    Slovakia

  •  

    Slovenia

  •  

    Spain

  •  

    Sweden


Procedure

Fees

  • No fees have to be paid by the consumer

  • No fees have to be paid by the trader

Language(s)

The entity is handling the procedure in the following languages:

  • English

Average length of the procedure (in days or months)

  • The procedure has an average length of 45 days

Conduct of the procedure

  • The procedure is done: in writing, orally

  • The entity does not require the physical presence of the parties and/or of their representative

Outcome of the procedure

  • The Procedure is non-binding

Grounds for Refusal

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