Login / Register/ Consumer Helpline 0808 223 1133

ADR Approved Bodies

Hair & Beauty Mediation

Hair & Beauty Mediation

To see if your salon is a member please click here

 

Contact details

Address

One Abbey Court
Fraser Rd
Priory Business Park

Bedford
MK44 3WH

United Kingdom

Contact information

Email address: mediation@nhf.info
Phone: 01234831965

Type or sector of disputes

The entity is competent for disputes in the following sectors

 

  • General Consumer services
  • Personal care services

The entity is competent for disputes initiated by

  • Consumers against traders (C2B)

The entity is competent for disputes against traders established in

  • United Kingdom

Procedure

Fees

  • Fees have to be paid by the consumer
  • Fixed fee
  • Fees have to be paid by the trader
  • Fixed fee

    £10 fee to consumers, refundable if the trader refuses to engage with ADR.

    £25 trader fee.

Language(s)

The entity is handling the procedure in the following languages:

  • English

Average length of the procedure (in days or months)

  • The procedure has an average length of 70 days

Conduct of the procedure

  • The procedure is done: in writing
  • The entity does not require the physical presence of the parties and/or of their representative

Outcome of the procedure

  • The procedure is non binding.

Grounds for refusal

  • The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
  • The dispute is frivolous or vexatious
  • The complaint is being or has previously been considered by another dispute resolution body or by a court
  • The consumer has not submitted the complaint to the dispute resolution body within the required time limit
  • Dealing with the dispute will seriously affect the functioning of the dispute resolution body

back


Follow us on twitter @ctsi_uk

© 2020 Chartered Trading Standards Institute. All rights reserved.

1 Sylvan Court Sylvan Way, Southfields Business Park, Basildon, Essex, SS15 6TH.
Company no. RC000879


Website by: