Login / Register/ Consumer Helpline 03454 04 05 06

ADR Approved Bodies

Net Neutrals

Net Neutrals

 Net Neutrals cover various sectors. There is no fee for the consumer.


Contact details


3 Armley Court
Armley road
United Kingdom

Contact information

Email address: info@netneutrals.uk
Website: http://www.netneutrals.uk
Phone: +44 113 2 376423

Type or sector of disputes

The entity is competent for disputes in the following sectors

  • Consumer Goods

  • Food - Fruit and vegetables

  • Food - Meat

  • Food - Bread and Cereals

  • Food - Health food and nutrients

  • Food - Other

  • Non-alcoholic beverages

  • Alcoholic beverages

  • Tobacco

  • Clothing (including tailor-made goods) and footwear

  • House maintenance and improvement goods

  • Furnishings

  • Large domestic household appliances (including vacuum cleaners and microwaves)

  • Small domestic household appliances (including coffee machines and food- processing appliances)

  • Electronic goods (non-ICT/recreational)

  • Information and communication technology (ICT) goods

  • Leisure goods (sports equipment, musical instruments, etc)

  • Spares and accessories for vehicles and other means of personal transport

  • Fuels and lubricants for vehicles and other means of personal transport

  • Books, magazines, newspapers, stationery (excluding postal delivery)

  • Pets and pet goods

  • Electrical appliances for personal care

  • Cosmetics and toiletries for personal care

  • Jewellery, silverware, clocks, watches and accessories

  • Baby and child care articles

  • Cleaning and maintenance products, articles for cleaning and non-durable household articles

  • Financial Services

  • Non-life Insurance - Home and property

  • Non-life Insurance - Transport

  • Non-life Insurance - Travel

  • Non-life Insurance - Health, accident and other

  • General Consumer Services

  • House maintenance and improvement services

  • House removal and storage

  • House cleaning services

  • Personal care services

  • Cleaning, repair and hiring of clothing and footwear

  • Support, research and intermediary services

  • Maintenance and repair of vehicles and other transport

  • Funeral services

  • Child care

  • Pet services

  • Leisure Services

  • Hotels and other holiday accommodation

  • Package travel

  • Travel agency services

  • Timeshare and similar

  • Restaurants and bars

  • Services related to sports and hobbies

  • Cultural and entertainment services

  • Postal services and electronic communications

  • Internet services

  • Television services

  • Transport services

  • Rental services


The entity is competent for disputes against traders established in

  • Austria

  • Belgium

  • Bulgaria

  • Croatia

  • Cyprus

  • Czech Republic

  • Denmark

  • Estonia

  • Finland

  • France

  • Germany

  • Greece

  • Hungary

  • Iceland

  • Ireland

  • Italy

  • Latvia

  • Liechtenstein

  • Lithuania

  • Luxembourg

  • Malta

  • Netherlands

  • Norway

  • Poland

  • Portugal

  • Romania

  • Slovakia

  • Slovenia

  • Spain

  • Sweden

  • United Kingdom



  • No fees have to be paid by the consumer

  • Fees have to be paid by the trader

  • Fixed fee


The entity is handling the procedure in the following languages:

  • English

Average length of the procedure (in days or months)

  • The procedure has an average length of 1 month

Conduct of the procedure

  • The procedure is done: in writing

  • The entity does not require the physical presence of the parties and/or of their representative 

Outcome of the procedure

  • The procedure is binding upon agreement by one or both parties

Grounds for refusal

  • The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally

  • The dispute is frivolous or vexatious

  • The complaint is being or has previously been considered by another dispute resolution body or by a court

  • The value of the claim is below or above the required threshold

  • The consumer has not submitted the complaint to the dispute resolution body within the required time limit

  • Dealing with the dispute will seriously affect the functioning of the dispute resolution body


Follow us on twitter @ctsi_uk

© 2020 Chartered Trading Standards Institute. All rights reserved.

1 Sylvan Court Sylvan Way, Southfields Business Park, Basildon, Essex, SS15 6TH.
Company no. RC000879

Website by: