Login / Register/ Consumer Helpline 03454 04 05 06

ADR Approved Bodies

Secure Tickets from Authorised Retailers

Secure Tickets from Authorised Retailers

STAR will help resolve disputes with ticket sellers after you have exhausted their internal complaints procedures. They will only deal with your complaint if the trader is a member, you can find the list of members here. The service has no fee for consumers.

Contact details

Address

PO Box 708
York
YO1 0GT
United Kingdom

Contact information

Email address: info@star.org.uk
Website: http://www.star.org.uk
Phone: +44 (0) 1904234737


Type or sector of disputes

The entity is competent for disputes in the following sectors

  • Consumer Goods

  • Other

  • Leisure Services

  • Other leisure services

 

The entity is competent for disputes against traders established in

  • United Kingdom

Procedure

Fees

  • No fees have to be paid by the consumer

  • No fees have to be paid by the trader

Language(s)

The entity is handling the procedure in the following languages:

  • English

Average length of the procedure (in days or months)

  • The procedure has an average length of 90 days

Conduct of the procedure

  • The procedure is done: in writing

  • The entity does not require the physical presence of the parties and/or of their representative

Outcome of the procedure

  • The procedure is binding on traders

Grounds for refusal

  • The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally

  • The dispute is frivolous or vexatious

  • The complaint is being or has previously been considered by another dispute resolution body or by a court

  • Dealing with the dispute will seriously affect the functioning of the dispute resolution body

back


Follow us on twitter @ctsi_uk

© 2020 Chartered Trading Standards Institute. All rights reserved.

1 Sylvan Court Sylvan Way, Southfields Business Park, Basildon, Essex, SS15 6TH.
Company no. RC000879


Website by: