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Business services

Business training and education

Dealing with regulatory compliance can be complex and confusing and with the increased emphasis on the importance of consumer protection, it is vital that businesses safeguard the health and safety of their customers as well as their own reputation and organisations. 

CTSI’s comprehensive range of customer service and consumer law training provides you with the knowledge and information to protect your business, promote best practice and develop the potential for your organisation to thrive.

Suitable for organisations of all sizes and designed for employees at all levels. Our flexible and cost-effect training solutions can be tailored to meet your specific objectives and budget.

Available training includes:

  • prevention of sale of under-age goods
  • selling knives
  • legal requirements for care homes
  • used car legislation
  • statutory rights
  • customer service
  • call handling
  • complaint handling/escalation
  • health and safety
  • Trading fairly
  • intellectual property
  • product safety
  • weights and measures

Choosing a CTSI training solutions will ensure your workforce is up-to-date with the latest legislation that affects your business, develop their competency to safeguard your organisation against legal and reputational risk and deliver outstanding customer service to empower your business to succeed.

To find out more contact productinfo@tsi.org.uk or tel:01268 886697


 

e-learning

TradeSimple is an easy to use online learning platform that helps front line staff comply with the ever-changing trading standards laws to ensure your business is compliant.

It is designed so businesses can understand their legal duties and their obligations to their customers. Compliant businesses deliver better customer service and get fewer complaints - that saves time and money, generating repeat custom.

Our wide range of courses offer businesses jargon-free, step-by-step guidance to important retail legislation, including:

  • prevention of sales of under-age goods
  • consumer contracts - distance sales
  • consumer Rights Act 2015
  • trading fairly
  • storing and selling fireworks safely and legally
  • consumer contracts - off premises

For more information on this cost effective business solution visit www.tradesimple.org.uk or email: productinfo@tsi.org.uk

 

 

 

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