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CCAS Criteria Consultation

The Consumer Codes Approval Board is seeking comments on the proposed amendments to the Consumer Codes Approval Scheme core criteria and guidance.

CTSI has been operating the Consumer Codes Approval Scheme (CCAS) since April 2013 when it took over responsibility from the Office of Fair Trading.  The scheme aims to raise consumer service standards through the approval and promotion of self-regulatory business-to-consumer codes of practice.  The two-stage approval process includes the code sponsor meeting set code criteria including the provision of clear pre-contractual information, monitoring procedures, protection of prepayment and independent dispute resolution schemes.

We are keen to learn the views of all current code sponsors, prospective code sponsors and stakeholders on the proposed amendments to the core criteria and guidance.  Your responses will help to ensure that the core criteria remain fit for purpose for both businesses and consumers and help us to continue to achieve our aims for the scheme.

Further details can be found in Amendments to the core criteria and guidance document.

A full comparison document is available showing the current version of the code criteria and the proposed amendments per page.

When you click on the link save the document as a PDF, when you then open the PDF document in Adobe Acrobat Reader select ViewPage DisplayTwo Page View this will enable you to see the original page on the left hand side and the amended page on the right.  Changes are highlighted in yellow.

Comments must be received no later than 12.00 noon on Friday 26 April 2019 and should be emailed to ccab@tsi.org.uk or to the address below:

Consumer Codes Approval Scheme
Chartered Trading Standards Institute
1 Sylvan Court, Sylvan Way
Southfields Business Park
Basildon, SS15 6TH




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