Login / Register/ Consumer Helpline 03454 04 05 06

Code sponsors

Consumer Code for New Homes

Consumer Code for New Homes

The Consumer Code for New Homes has been established to ensure that best practice is followed by registered Developers in respect of the marketing, selling and purchasing of New Homes to consumers. The Code also sets expected standards for after sales customer care service.

The Consumer Code for New Homes has been established to be of maximum benefit to consumers and its ultimate aim is to provide a genuine commitment to consumers, to improving standards of construction and raise customer service standards in the New Homes market, recognising that part of that commitment is providing consumers with a voice and a clear complaints process when things simply don’t go according to plan when they buy a New Home.

Compliance with the Consumer Code for New Homes is mandatory for Developers which are members of the Code. Developers are fully vetted before they are accepted as members, and then audited annually to ensure they remain in compliance with the Code.

Code applies from 1st June 2016 for newly registered plots, new developer registrations and additional project phases.

Find out more about the Consumer Code for New Homes at www.consumercodefornewhomes.com


Follow us on twitter @ctsi_uk

© 2017 Chartered Trading Standards Institute. All rights reserved.

1 Sylvan Court Sylvan Way, Southfields Business Park, Basildon, Essex, SS15 6TH.
Company no. RC000879


Website by: