Sennocke International Insurance Service Limited "Build-Zone"

Build-Zone is a housing warranty insurance and commercial latent defects provider, underwritten by A rated insurers and available to a wide range of house builders. These include the self-build and custom build communities. 

The Build-Zone Code of Conduct for Home Builders applies to developments benefiting from a New Home Warranty which are registered with Build-Zone on or after 1st June 2016.

The Build-Zone Code of Conduct for Home Builders is a mandatory Code which has been established to ensure that consumers are protected from undesirable trading practices during the New Home purchase process, and that best practice is followed by Builders/ Developers (and their respective Agents) who are registered with Build-Zone in respect of the marketing, sale and purchase of New Homes, and also provides expected standards for after sales customer care and service including the rectification of snagging items.

Build-Zone’s Code provides a clear process for consumer complaints which are made in writing to the Developer within two years of the date of the Completion of the New Home purchase. Complaints that cannot be resolved satisfactorily can be referred  to the Centre for Effective Dispute Resolution (CEDR).

The Code also applies to second and subsequent Buyers of the New Home but only in respect of after sales matters reported within two years of the date of the Completion of the New Home.

Nothing contained within the Code affects the Buyer’s existing legal rights and does not replace any existing legislation regarding the sale and marketing of New Homes to consumers. Where a Developer or their Agent is found to be in serious breach of the Code, the Code Sponsor can apply a range of sanctions, including removal from the Code’s register of members.

Find out more about Build-Zone: www.build-zone.com