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Consumer Codes Approval Scheme 

The Consumer Codes Approval Scheme (CCAS) aims to improve customer service standards by:

  • the approval and promotion of codes of practice through code sponsors, approved by the Chartered Trading Standards institute (CTSI)
  • protecting consumers with higher levels of customer service
  • allowing businesses to display the codes logo to reassure consumers

Consumers can look out for the CTSI approved code logo when searching for a business. They can be confident that any approved business they choose has a proven commitment to honest business and higher customer standards. Find your nearest approved code member.

 

 

I am a consumer...

I am a consumer...

When you buy goods or services, we know you are looking for a business you can trust. A business displaying the CCAS logo means you can be confident that they have a proven commitment to honest business and higher customer standards.

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I am a business...

I am a business...

Find out how the Consumer Codes Approval Scheme can help your business, reduce consumer detriment and improve service standards.

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What is a Code Sponsor?

What is a Code Sponsor?

Find out what a code sponsor is and what the benefits are of becoming a code sponsor.

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How do I become a Code Sponsor?

How do I become a Code Sponsor?

Find out how to join the Consumer Codes Approval Scheme and become a code sponsor.

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Governance of the Scheme

Governance of the Scheme

An introduction to the remit of the Consumer Code Approval Board and the Code Sponsors Panel.

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Consumer Codes Approval Scheme resource centre

Consumer Codes Approval Scheme resource centre

Information and documents relating to the Consumer Codes Approval Scheme

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Case studies

Case studies

Want to know more? Read case studies on how the scheme and Alternative Dispute Resolution (ADR) has helped businesses and consumers.

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