Consumer Codes Approval Scheme
The Consumer Codes Approval Scheme (CCAS) aims to improve customer service standards by:
- the approval and promotion of codes of practice through code sponsors, approved by the Chartered Trading Standards Institute (CTSI)
- protecting consumers with higher levels of customer service
- allowing businesses to display the codes logo to reassure consumers
Consumers can look out for the CTSI approved code logo when searching for a business. They can be confident that any approved business they choose has a proven commitment to honest business and higher customer standards.