Consumer Codes Approval Scheme

The Consumer Codes Approval Scheme (CCAS) aims to improve customer service standards by:

The approval and promotion of codes of practice through code sponsors, approved by the Chartered Trading Standards Institute (CTSI)

Protecting consumers with higher levels of customer service

Allowing businesses to display the codes logo to reassure consumers

Consumers can look out for the CTSI approved code logo when searching for a business. They can be confident that any approved business they choose has a proven commitment to honest business and higher customer standards.

I am a consumer...

When you buy goods or services, we know you are looking for a business you can trust. A business displaying the CCAS logo means you can be confident that they have a proven commitment to honest business and higher customer standards.

I am a business...

Find out how the Consumer Codes Approval Scheme can help your business, reduce consumer detriment and improve service standards.

What is a Code Sponsor?

Find out what a code sponsor is and what the benefits are of becoming a code sponsor.

How do I become a Code Sponsor?

Find out how to join the Consumer Codes Approval Scheme and become a code sponsor.

Code Sponsors

A list of the CTSI Approved Consumer Codes.

Governance of the Scheme

An introduction to the remit of the Consumer Code Approval Board and the Code Sponsors Panel.