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Case studies

Case studies

Want to know more? The following case studies demonstrate how the scheme and Alternative Dispute Resolution (ADR) has helped members businesses and consumers.

The RAC - Conciliation case where a customer was unable to resolve concerns with a RAC approved garage directly

The Property Ombudsman - Complaint from a landlord about the suitability of the tenant 

RECC - When faulty goods caused a fire, the RECC helped mediate between a consumer and the supplier

The Property Ombudsman - The Property Ombudsman assisted tenants in dealing with a landlord insolvency case

The Motor Ombudsman - How The Motor Ombudsman mediated a case with a consumer and approved garage


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