Case studies

Want to know more? The following case studies demonstrate how the scheme and Alternative Dispute Resolution (ADR) has helped members businesses and consumers. 

2020

Consumer Code for Home Builders - Alternative Dispute Resolution (ADR) sees home buyer receive full reservation fee refund  

Consumer Code for News Homes - Case study

QA Scheme Support Services (QASSS) and HIES - Consumer helped with solar power complaint

Renewable Energy Consumer Code (RECC) - Solar PV without a valid MCS Certificate

Renewable Energy Consumer Code (RECC) - Faulty Product

The Property Ombudsman - Badgered Buyers

The Property Ombudsman - Limited Action for Leaseholder Leaks

The Property Ombudsman - Something in the Woodwork

2019

The RAC - Conciliation case where a customer was unable to resolve concerns with a RAC approved garage directly

The Property Ombudsman - Complaint from a landlord about the suitability of the tenant 

RECC - When faulty goods caused a fire, the RECC helped mediate between a consumer and the supplier

The Property Ombudsman - The Property Ombudsman assisted tenants in dealing with a landlord insolvency case

The Motor Ombudsman - How The Motor Ombudsman mediated a case with a consumer and approved garage

 

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