Ombudsman Services Communications

We’re approved by Ofcom - the UK communications regulator - to independently handle disputes between consumers and communications providers who are signed up to our scheme.

Click here to find out which providers are members.

Contact details

Address

3300 Daresbury Park
Warrington
Cheshire
WA4 4HS. 

Contact information

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Type or sector of disputes

The entity is competent for disputes in the following sectors

Postal services and electronic communications

• Postal services & couriers
• Fixed telephone services
• Mobile telephone services
• Internet services
• Television services
• Other communication services

The entity is competent for disputes initiated by

• Consumers against traders (C2B)

The entity is competent for disputes against traders established in

• Austria
• Belgium
• Bulgaria
• Croatia
• Cyprus
• Czech Republic
• Denmark
• Estonia
• Finland
• France
• Germany
• Greece
• Hungary
• Ireland
• Italy
• Latvia
• Lithuania
• Luxembourg
• Malta
• Netherlands
• Poland
• Portugal
• Romania
• Slovakia
• Slovenia
• Spain
• Sweden
• United Kingdom

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Procedure

Fees

• No fees have to be paid by the consumer
• Fees have to be paid by the trader
• Variable fee

• Case fees up to £335 (plus VAT)

  Subscriptions from £600 (plus VAT) per annum, dependant on volume

Language(s)

The entity is handling the procedure in the following languages:

• Bulgarian
• Croatian
• Czech
• Danish
• Dutch
• English
• Estonian
• French
• German
• Greek
• Hungarian
• Icelandic
• Italian
• Latvian
• Lithuanian
• Maltese
• Norwegian
• Polish
• Portuguese
• Romanian
• Slovak
• Slovenian
• Spanish

Average length of the procedure (in days or months)

• The procedure has an average length of 56 days

Conduct of the procedure

• The procedure is done: in writing , orally
• The entity does not require the physical presence of the parties and/or of their representative

Outcome of the procedure

• The procedure is binding upon agreement by one or both parties

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body

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