Property Redress Scheme

It is compulsory for Property Agents to engage in an Alternative Dispute Resolution scheme. Members of this scheme can be found here. This service is free for consumers.

Contact details

Address

Premiere House
Elstree Way
Borehamwood
WD61JH
United Kingdom

Contact information

Email address: [email protected]
Website: http://www.theprs.co.uk
Phone: 0333 321 9418

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Type or sector of disputes

The entity is competent for disputes in the following sectors

• General Consumer Services

• Real estate services

• Construction of new houses

• House maintenance and improvement services

• House removal and storage

• House cleaning services

• Other

• Other (Includes both goods and services)

   

 

The entity is competent for disputes against traders established in

• United Kingdom

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Procedure

Fees

• No fees have to be paid by the consumer

• Fees have to be paid by the trader

• Variable fee

• For our Property Agents they pay either £60 plus vat or £90 plus vat depending on whether they have client money protection insurance. For our property professionals the fee is generally £90 plus vat although we reserve the right to charge a different fee if the case is particularly complex.

Language(s)

The entity is handling the procedure in the following languages:

• English

Average length of the procedure (in days or months)

• The procedure has an average length of 75 days

Conduct of the procedure

• The procedure is done: in writing, orally

• The entity does not require the physical presence of the parties and/or of their representative

Outcome of the procedure

• This entity might reach more than one type of outcome. It might be binding upon agreement by one or both parties, or non-binding

   

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally

• The dispute is frivolous or vexatious

• The complaint is being or has previously been considered by another dispute resolution body or by a court

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  The value of the claim is below or above the required threshold

• The consumer has not submitted the complaint to the dispute resolution body within the required time limit

• Dealing with the dispute will seriously affect the functioning of the dispute resolution body

   

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