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ADR Approved Bodies

Consumer Code for Online Dispute Resolution (CCODR)

Consumer Code for Online Dispute Resolution (CCODR)

Contact details

Address

50 Bedford Street

Belfast

BT2 7FW

Contact information

Tel: 07826 005004

E-Mail: gary@ccodr.com

Web: www.ccodr.com


Type or sector of disputes

The entity is competent for disputes in the following sectors

    The entity is competent for disputes initiated by

    • Consumers

    The entity is competent for disputes against traders established in

    • United Kingdom
    • Ireland

    Procedure

    Fees

    • Free to consumers

    Language(s)

    The entity is handling the procedure in the following languages:

    • English

    Average length of the procedure (in days or months)

    • 80 days

    Conduct of the procedure

    • Orally and in writing

    Outcome of the procedure

    • Binding

    Grounds for refusal

    • Dealing with the dispute will seriously affect the functioning of the dispute resolution body

    • The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally

    • The dispute is frivolous or vexatious

    • The complaint is being or has previously been considered by another dispute resolution body or by a court

    • The value of the claim is below the required threshold

    • The consumer has not submitted the complaint to the dispute resolution body within the required time limit

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