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ADR Approved Bodies

Electric Vehicle Consumer Code (EVCC)

Electric Vehicle Consumer Code (EVCC)

Contact details

Address

80 Strand

London

WCR2 0DT

Contact information


Tel: 0207 981 0850

E-Mail: info@electric-vehicle.org.uk

Web: www.electric-vehicle.org.uk


Type or sector of disputes

The entity is competent for disputes in the following sectors

  • Supply and installation of Electric vehicle home charge points

The entity is competent for disputes initiated by

  • Consumers

The entity is competent for disputes against traders established in

  • UK

Procedure

Fees

  • Free to consumers

Language(s)

The entity is handling the procedure in the following languages:

  • English

Average length of the procedure (in days or months)

  • 45 days

Conduct of the procedure

  • Orally and in writing

Outcome of the procedure

  • Non-binding

Grounds for refusal

  • Dealing with the dispute will seriously affect the functioning of the dispute resolution body
  • The consumer did not attempt to contact the trader first to try and resolve the matter
  • The dispute is frivolous or vexatious
  • The complaint is being or has previously been considered by another dispute resolution body or court

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