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ADR Approved Bodies

Hair & Beauty Mediation

Hair & Beauty Mediation

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Contact details


One Abbey Court
Fraser Rd
Priory Business Park

MK44 3WH

United Kingdom

Contact information

Email address: mediation@nhbf.co.uk

Website:  https://www.nhbf.co.uk/advice-and-resources/complaints/

Phone: 01234831965

Type or sector of disputes

The entity is competent for disputes in the following sectors


  • General Consumer services
  • Personal care services

The entity is competent for disputes initiated by

  • Consumers against traders (C2B)

The entity is competent for disputes against traders established in

  • United Kingdom



    • Fees have to be paid by the consumer
    • Fixed fee
    • Fees have to be paid by the trader
    • Fixed fee £12 (including VAT) to consumers, refundable if the trader refuses to engage with ADR £30 (including VAT)


The entity is handling the procedure in the following languages:

  • English

Average length of the procedure (in days or months)

  • The procedure has an average length of 70 days

Conduct of the procedure

  • The procedure is done: in writing
  • The entity does not require the physical presence of the parties and/or of their representative

Outcome of the procedure

  • The procedure is non binding.

Grounds for refusal

  • The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
  • The dispute is frivolous or vexatious
  • The complaint is being or has previously been considered by another dispute resolution body or by a court
  • The consumer has not submitted the complaint to the dispute resolution body within the required time limit
  • Dealing with the dispute will seriously affect the functioning of the dispute resolution body


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1 Sylvan Court Sylvan Way, Southfields Business Park, Basildon, Essex, SS15 6TH.
Company no. RC000879

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