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ADR Approved Bodies

Office of the Independent Adjudicator for Higher Education - OIAHE

Office of the Independent Adjudicator for Higher Education - OIAHE

Accept complaints from students and former students. A member’s scheme, their members must engage in the ADR process. To find a list of our members please click here.

 

Contact details

Address

Second floor
Abbey Wharf
57-75 Kings Road
Reading
RG13AB
United Kingdom

Contact information

Email address: enquiries@oiahe.org.uk
Website: https://www.oiahe.org.uk/about-us/our-scheme/alternative-dispute-resolution-adr/
Phone: 01189599813


Type or sector of disputes

The entity is competent for disputes in the following sectors

  • Education

  • Other

 

The entity is competent for disputes against traders established in

  • United Kingdom

Procedure

Fees

  • No fees have to be paid by the consumer

  • Fees have to be paid by the trader

  • Variable fee

    Members of the OIA Scheme are required to pay a core subscription fee based on student numbers and may be subject to a 'case related element'. Further details of this can be found here https://www.oiahe.org.uk/about-us/our-scheme/our-subscriptions/

Language(s)

The entity is handling the procedure in the following languages:

  • English
  • Welsh

Average length of the procedure (in days or months)

Conduct of the procedure

  • The procedure is done: in writing, orally

  • The entity does not require the physical presence of the parties and/or of their representative

Outcome of the procedure

  • The procedure is non-binding

Grounds for refusal

  • The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally

  • The dispute is frivolous or vexatious

  • The complaint is being or has previously been considered by another dispute resolution body or by a court

  • The consumer has not submitted the complaint to the dispute resolution body within the required time limit

  • Dealing with the dispute will seriously affect the functioning of the dispute resolution body

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