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ADR Approved Bodies

QASSS Ltd

QASSS Ltd

Contact details

Address

Picadilly Place

Manchester

M1 3BN

Contact information

Tel: 0161 676 0919

E-Mail: disputes@qasss.co.uk

Web: https://qasss.co.uk/alternative-dispute-resolution/


Type or sector of disputes

The entity is competent for disputes in the following sectors

  • House maintenance and improvement goods
  • Other energy sources
  • House maintenance and improvement services

The entity is competent for disputes initiated by

  • Consumers

The entity is competent for disputes against traders established in

  • United Kingdom

Procedure

Fees

  • No fee to the consumer

Language(s)

The entity is handling the procedure in the following languages:

  • English

Average length of the procedure (in days or months)

  • 5 days

Conduct of the procedure

  • Orally and in writing

Outcome of the procedure

  • Non-binding

Grounds for refusal

  • Dealing with the dispute will seriously affect the functioning of the dispute resolution body

  • The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally

  • The dispute is frivolous or vexatious

  • The complaint is being or has previously been considered by another dispute resolution body or by a court

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