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ADR Approved Bodies

RAC Approved Dealers, RAC Approved Garages & RAC Accredited Repairers

RAC Approved Dealers, RAC Approved Garages & RAC Accredited Repairers


Contact details


Brockhurst Crescent



Contact information


Type or sector of disputes

The entity is competent for disputes in the following sectors

  • Second Hand Cars
  • Maintenance and repair of vehicles and other transport


The entity is competent for disputes against traders established in

  • United Kingdom



  • Free to consumer


The entity is handling the procedure in the following languages:

  • English

Average length of the procedure (in days or months)

  • 20 days

Conduct of the procedure

  • In writing

Outcome of the procedure

  • Non-binding

Grounds for refusal

  • The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
  • The complaint is being or has previous;y been considered by another dispute resolution body or by a court
  • The consumer has not submitted the complaint to the dispute resolution body within the required time limit


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1 Sylvan Court Sylvan Way, Southfields Business Park, Basildon, Essex, SS15 6TH.
Company no. RC000879

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