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Welcome to CTSI's News Room. Browse through our latest consumer protection and trading standards news reports (below), or check out our archive of news articles from previous years.
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Surge in online travel agency complaints “a huge contractual mess”, says UKICC
Posted: 08/10/2022
A massive increase in complaints about online travel agency activities, saw an 83% rise year-on-year in the first three months of 2022. This brought consumer issues to light in what the UK International Consumer Centre (UKICC) refers to as a “huge contractual mess” within the online travel industry.
Consumer code scheme now boasts almost 80,000 business members across UK
Posted: 05/10/2022
The Consumer Codes Approval Scheme (CCAS) has today published a new report revealing that the scheme now has almost 80,000 business members and has helped to recover over £3.5m for consumers in 2021, which is a rise of £1.5m or 75% over the previously reported figure (£2m).
UK Government keeps critical service in place for consumers making purchases from abroad
Posted: 04/20/2022
UK consumers will continue to have access to a critical service that provides them redress in the event of a purchase being made abroad going wrong after an announcement that UK Government funding would continue for at least another year.
Trading Standards: Cost of living crisis will greatly expand consumer vulnerability
Posted: 02/22/2022
The Chartered Trading Standards Institute (CTSI) warns that the cost of living crisis will greatly expand consumer vulnerability and that the UK urgently needs a more effective strategy to protect consumers.
Trading Standards highlight risks from disposable vaping products in Scotland
Posted: 02/22/2022
A comprehensive examination of the market in Scotland for single use, or disposable, vaping products was carried out during October to December 2021, and found a wide range of non-compliant devices, with both safety and health risks. The project involved most of Scotland’s local authority trading standards services and was coordinated by The Society of Chief Officers of Trading Standards in Scotland (SCOTSS).
