News Room :

Welcome to CTSI's News Room. Browse through our latest consumer protection and trading standards news reports (below), or check out our archive of news articles from previous years.

MEDIA ENQUIRIES : We can provide expert opinion, comments and spokespeople on a wide range of Trading Standards, consumer protection and regulatory issues - or point you in the right direction. Please call our press office on 01268 582240 or 07811244602, or email us: [email protected]

Advice on how to avoid a Valentine's Day disaster

Posted: 01/21/2014

From one of the 37 million loved-up couples trying to make it a memorable evening to businesses looking to cash in on the occasion, if consumers want to avoid embarrassment, illness and complaints, they need to understand their rights.

New Year's Honours congratulations

Posted: 01/02/2014

The Trading Standards Institute would like to congratulate Think Jessica campaign founder Marilyn Baldwin (awarded CBE), Office of Fair Trading chairman Phillip Collins (awarded OBE) and the Charted Institute of Environmental Health's chief executive Graham Jukes (awarded OBE) on their New Year honours.

Contact Details

PLEASE NOTE: CTSI does NOT handle or record Consumer Complaints

However, if you are looking for help or advice on goods or services you have purchased, then please call the following numbers:

If you're based in England or Wales, please contact the Citizen's Advice Consumer Helpline on 0808 223 1133
If you're in Scotland, please call 0808 164 600
If you're in Northern Ireland, please call 0300 123 6262.

Check our Consumer Help page - for the latest advice and details of who to contact and when.

Contact CTSI

The following contact details are for CTSI-matters ONLY.

Campaigns & Policy:

Email [email protected]
Or call 01268 582259.

Media Enquiries:

Email [email protected] (emails are regularly monitored out-of-hours).
Or call 01268 582240, 07811 244602.